Remote IT Support: We've Got IT Covered.
Virus & Malware Cleanup
Remote cleanup of viruses and/or malware from any computer or server that can be accessed via our Remote Support client.
Setting Up Email or Other Network Features
We can help set up your email clients and other network tasks.
General Computer Setup and Support
We can help with general computer set up questions, configurations, and other common tasks when it comes to getting a new computer.
Monthly Remote Support Plans
Option 1
$260 per month
perfect for 1-4 computers
- 5 hours of IT Support
- Our Kaseya Fully Managed Remote Client
- Trend Micro Worry-Free Client (managed anti-virus)
- Optional backups to Backblaze @ a discounted rate
- Optional purchase of Fully Managed Malwarebytes at a discounted rate
- Access to Client Portal
Option 2
$460 per month
perfect for 5-10 Computers
- 8 hours of IT Support
- Our Kaseya Fully Managed Remote Client
- Trend Micro Worry-Free Client (managed anti-virus)
- Daily backups to Backblaze
- Optional purchase of Fully Managed Malwarebytes at a discounted rate
- Access to Client Portal
Option 3
$97 per month
perfect for Personal/Home (1-2 computers)
- 2.5 hours of IT Support
- Our Kaseya Fully Managed Remote Client
- Optional purchase of Trend Micro Worry-Free Client (managed anti-virus)
- Optional daily backups to Backblaze at an extra discounted rate
- Optional purchase of Fully Managed Malwarebytes at a discounted rate
- Access to Client Portal
Products We Provide as a Service:
Hourly Support Rate: $75
Emergency Hourly Support Rate: $165
eLime offers a la carte Remote IT Support hours and Emergency Support hours to be purchased at the customers’ will.
Emergency Hours can be used from 8:01 p.m. to 7:59 a.m. Mountain time, Monday thru Friday (unless otherwise specified or agreed upon). Saturday and Sunday are considered after-hours and considered Emergency Calls. These will be billed at $165 per hour. eLime has a 30 min response time from when the voicemail is received. Please note: calls are returned in the order they are received. Please keep an eye on your text messages and/or email for any updates eLime may send you regarding your support request.
All emails will come from cs@elimedesign.com, support@elimedesign.com, or support@elime.org. Text messages will come from 720.285.3362.
…we are geeks at heart and here to help.
- All customers agree and will allow eLime Design to install their Remote Agent/Client on their computer once signing up for Remote IT Computer Support OR requesting Remote Computer Support from eLime Design.
- Customer may use their allotted monthly hours on as many computers as they wish. Other devices and Smart Devices will be billed separately.
- The Remote Computer Client/Agent is FULLY managed by eLime Design and constantly reports back to our Kaseya Management software on the status of your computer(s). It also allows for 24/7 remote assistance. eLime Design will NOT remote into your computer without you knowing or giving us the authorization beforehand. Submitting a support ticket for Remote Support does NOT give eLime Design authorization to remote into your computer. We will always call, text, or email you before remoting in. Please call or text us at 720.285.3362 if you suspect misuse.
- Personal data is not collected by Trend Micro or Malwarebytes. Our Remote Computer Agent/Client may collect certain information about your computer configuration and other diagnostics that identify you.
- Trend Micro and/or Malwarebytes may collect information about your computer and its hardware that could disclose information about you. It could also collect information about your browser data that could disclose information about you.
- eLime will not browse or use this information in any way, shape, or form.
